Privacy Policy

1 Introduction

Skor888 ("we", "us", "our", "the Platform") operates the online casino and sports betting platform accessible at skor888.cam. We are committed to handling the personal data of all users — including players from across Malaysia — with care, transparency, and in compliance with applicable data protection laws and internationally recognised privacy standards.

This Privacy Policy ("Policy") sets out in detail how skor888 collects, processes, stores, shares, and protects your personal data when you register an account, use the Platform, interact with our customer support team, or visit our website.

This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, which together form the complete framework governing your use of the skor888 Platform.

2 Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

• "Personal Data" — any information that identifies or could reasonably identify a living individual, including name, email address, identification number, payment details, IP address, and device identifiers.
• "Processing" — any operation or set of operations performed on personal data, including collection, storage, use, disclosure, transfer, and deletion.
• "Data Controller" — the entity that determines the purposes and means of processing personal data. For personal data collected via the skor888 Platform, the Data Controller is skor888.
• "Data Processor" — a third party that processes personal data on behalf of the Data Controller under a written agreement.
• "Data Subject" — the individual whose personal data is being processed. In the context of this Policy, this refers to you, the registered player or website visitor.
• "Consent" — a freely given, specific, informed, and unambiguous indication of agreement to the processing of personal data for a stated purpose.
• "KYC Data" — identity and address verification documents submitted as part of the Know Your Customer process, including government-issued ID, proof of address, and selfie photographs.

3 Data Controller

Skor888 acts as the Data Controller in respect of all personal data collected through the skor888 Platform. As Data Controller, skor888 is responsible for determining how and why your personal data is processed, and for ensuring that such processing is carried out lawfully, fairly, and transparently.

Where skor888 engages third-party service providers to process personal data on its behalf (for example, payment processors, KYC verification service providers, or platform analytics tools), such parties act as Data Processors and are contractually bound to process personal data only in accordance with skor888's instructions and applicable data protection law.

If you have any questions about how skor888 processes your personal data, or if you wish to exercise any of your rights under this Policy, please contact our Data Protection contact at [email protected].

4 Data We Collect

Skor888 collects personal data through a variety of means, including directly from you during registration and Platform use, automatically through technical systems, and from third parties such as KYC verification providers and payment processors.

4.1 Data You Provide Directly

This category includes all information you voluntarily provide when creating an account, completing the KYC verification process, contacting customer support, or participating in promotions.

4.2 Data Collected Automatically

When you access the skor888 Platform, our systems automatically record certain technical information about your device, connection, and interaction with the Platform. This data is used to maintain platform security, analyse performance, detect fraudulent activity, and personalise your experience.

4.3 Data from Third Parties

Skor888 may receive data from third-party providers engaged in the course of providing services to you, including KYC identity verification services, payment processing partners (including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, and Public Bank processing networks), and fraud prevention and AML screening services.

5 Legal Basis for Processing

Skor888 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms & Conditions, including operating your account, processing deposits and withdrawals in MYR, and providing access to games and betting services;
• Legal Obligation: Processing is necessary for compliance with our obligations under applicable law, including anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and any applicable data retention obligations;
• Legitimate Interests: Processing is necessary for the purposes of our legitimate interests, including platform security, fraud prevention, abuse detection, and improving our services, where such interests are not overridden by your rights and interests;
• Consent: Where we send marketing communications via email, SMS, or in-platform notifications, we do so on the basis of your freely given consent. You may withdraw this consent at any time.

6 How We Use Your Data

Skor888 uses your personal data for the following purposes:

• Account Management: Creating, maintaining, and administering your registered account on the Platform;
• Identity Verification: Conducting KYC checks in accordance with our legal obligations, verifying your age (21+), and preventing access by ineligible persons;
• Transaction Processing: Processing deposits and withdrawals via your chosen Malaysian payment method, including e-wallets and bank transfers;
• Customer Support: Responding to support requests, resolving disputes, and investigating complaints;
• Security & Fraud Prevention: Monitoring Platform activity for suspicious or fraudulent behaviour, including multi-accounting, bonus abuse, and unauthorised access attempts;
• Responsible Gambling: Administering self-exclusion requests, deposit limits, cooling-off periods, and other responsible gambling tools in accordance with our Responsible Gambling Policy;
• Legal Compliance: Complying with applicable laws, regulations, court orders, and regulatory requirements, including AML reporting obligations;
• Marketing Communications: Sending you promotional offers, bonus notifications, and Platform updates, where you have provided consent to receive such communications;
• Platform Improvement: Analysing aggregated usage data to improve the Platform's functionality, performance, and user experience.

7 Data Sharing & Disclosure

Skor888 does not sell, rent, or trade your personal data to third parties. We may share your personal data with third parties only in the following circumstances:

7.1 Service Providers

We engage carefully vetted third-party service providers to assist in delivering our services. These providers act as Data Processors and are contractually prohibited from using your data for any purpose other than the specific service they provide. Categories of service providers include:

• KYC identity verification service providers;
• Payment processing partners, including Malaysian e-wallet providers and bank networks (Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank);
• Anti-fraud and AML screening providers;
• Cloud infrastructure and data hosting providers;
• Customer support software providers;
• Platform analytics and performance monitoring tools.

7.2 Legal and Regulatory Disclosure

Skor888 may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory direction. In all cases, we will disclose only the minimum data necessary to satisfy the legal obligation.

7.3 Business Transfers

In the event of a merger, acquisition, or transfer of substantially all of skor888's assets to a third party, personal data held by skor888 may form part of the transferred assets. Affected users will be notified by email prior to any such transfer and given the opportunity to exercise their data rights.

8 Cookies & Tracking Technologies

Skor888 uses cookies and similar tracking technologies to operate and improve the Platform, analyse usage patterns, and — where consent has been given — to deliver relevant communications. A cookie is a small text file placed on your device by a website server. Cookies do not contain executable code and cannot access other data on your device.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect your ability to use certain features of the Platform, including logging in and accessing your account. Skor888 does not use third-party advertising cookies and does not permit cross-site tracking for commercial advertising purposes.

9 Data Retention

Skor888 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations.

• Active Account Data: Retained for the duration of your registered account and for a period of five (5) years following account closure, in compliance with AML record-keeping requirements;
• KYC Documents: Retained for a minimum of five (5) years following the end of the customer relationship, as required by anti-money laundering regulations;
• Transaction Records: Retained for a minimum of five (5) years following the transaction date for regulatory compliance purposes;
• Support Correspondence: Retained for two (2) years following the resolution of the relevant support interaction, or longer if the correspondence forms part of an ongoing dispute or legal proceeding;
• Marketing Consent Records: Retained for the duration of your consent and for two (2) years following withdrawal of consent, as evidence of lawful marketing activity.

Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our data disposal procedures.

10 Data Security

Skor888 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Key measures include:

• Encryption in Transit: All data transmitted between your device and the skor888 Platform is protected using TLS 1.2 or higher (256-bit SSL encryption);
• Encryption at Rest: Sensitive data, including KYC documents and payment information, is encrypted at rest using industry-standard encryption algorithms;
• Access Controls: Access to personal data is strictly limited to skor888 personnel who require it to perform their professional duties, on a need-to-know basis;
• Two-Factor Authentication: Internal systems accessing personal data require multi-factor authentication;
• Security Audits: Regular penetration testing and security audits are conducted by independent third-party security specialists;
• Incident Response: Skor888 maintains a documented data breach response procedure. In the event of a breach that poses a risk to affected individuals, we will notify relevant authorities and affected users within the timeframe prescribed by applicable law.

11 International Data Transfers

Skor888 is an internationally operated platform, and your personal data may be transferred to, stored, or processed in countries outside of Malaysia in the course of delivering our services. This may include transfers to countries that host our cloud infrastructure, KYC service providers, or platform software providers.

Where personal data is transferred internationally, skor888 ensures that adequate safeguards are in place to protect your data, including:

• Transfers to countries recognised as providing an adequate level of data protection;
• Use of standard contractual clauses and data processing agreements with all third-party recipients of personal data;
• Binding data protection commitments imposed on all Data Processors that handle skor888 user data.

If you have questions about the specific countries to which your data may be transferred, please contact us at [email protected].

12 Your Data Rights

You have the following rights in respect of your personal data held by skor888. To exercise any of these rights, please contact our support team. We will respond to all valid requests within thirty (30) days. We may request proof of identity before processing your request.

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Rights Request" and your registered account email address. We will acknowledge your request promptly and process it within thirty (30) days, or notify you if additional time is required.

13 Children & Minors

The skor888 Platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that a user under the age of 21 has registered an account or provided personal data, we will immediately:

• Close and deactivate the relevant account;
• Permanently delete all associated personal data from our systems;
• Report the matter to relevant regulatory authorities where required.

If you are a parent or guardian and believe that a person under your care has registered on the skor888 Platform, please contact us immediately at [email protected] so that we can take appropriate action without delay.

14 Third-Party Links & Integrations

The skor888 Platform may contain references to, or integrations with, third-party services such as payment platforms (Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, DuitNow, FPX). When you interact with a third-party service — for example, by completing a payment transaction through a bank's secure login portal — you are subject to that third party's own privacy policy and terms of service.

Skor888 is not responsible for the privacy practices, content, or security of third-party services. We encourage you to review the privacy policy of any third-party service you interact with in connection with your use of the skor888 Platform.

15 Changes to This Privacy Policy

Skor888 reserves the right to update or amend this Privacy Policy at any time. We will notify you of any material changes to this Policy by posting the updated version on this page and by notifying registered Players via their registered email address at least fourteen (14) days prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how we are protecting your data.

Continued use of the skor888 Platform following notification of changes to this Policy constitutes your acceptance of the revised Policy.

16 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact our data protection team. We are available around the clock to assist players from across Malaysia, including Kuala Lumpur, Petaling Jaya, Bangsar, Penang, and Johor Bahru.

For queries related to self-exclusion, responsible gambling tools, or your gambling activity records, please also visit our Responsible Gambling page, where dedicated resources and tools are available.